Retail Operations Executive (Daily Beauty) - Geylang

You’ll also collaborate closely with sales, marketing, supply chain, and finance teams to ensure seamless operations, accurate reporting, and effective execution of campaigns. This is a hands-on role where your contribution directly impacts stock availability, operational efficiency, and overall sales performance.

What You’ll Do:

1. Purchase Order (PO) Management

• Process and monitor daily POs from all retail partners.
• Ensure accurate order entry, timely delivery, and alignment with stock availability.
• Submit non-fulfillment reports to retailers for any unfulfilled orders and follow up on resolution.
• Work closely with supply chain and warehouse teams to coordinate order fulfillment.

1. Demand Planning & Forecasting

• Consolidate sales data to support demand planning and forecasting cycles.
• Work with the sales and marketing teams to capture upcoming promotions, launches, and campaigns in forecasts.
• Monitor inventory levels to prevent stockouts or overstock situations.

1. Retailer Returns & Claims Management

• Manage product returns from retailers, ensuring timely and accurate processing.
• Liaise with finance to reconcile credit notes and claims.
• Raise CSR (Credit/Stock Requests) for account consolidation on a monthly basis.
• Identify recurring return issues and recommend preventive actions.

1. Weekly In-Store Checks

• Conduct weekly in-store visits to review stock availability and identify gaps by retailer.
• Work with sales teams to push additional sell-in opportunities based on stock gaps and shelf visibility.
• Provide timely feedback and reports from store checks to management.

1. Cross-Functional Support

• Collaborate with sales, marketing, finance and supply chain teams to support overall business objectives.
• Assist in preparing operational reports and analysis for management.
• Support process improvements to enhance efficiency and accuracy.
• Additional Duties: Undertake any other duties or responsibilities as required.

What We’re Looking For:

• Diploma or Bachelor’s degree in Business, Supply Chain, or related field.
• 1–3 years of relevant experience in operations, supply chain, or order management (FMCG experience preferred).
• Strong attention to detail with good numerical and analytical skills.
• Proficient in Microsoft Excel and ERP systems (SAP experience a plus).
• Excellent communication and coordination skills.
• A team player with a proactive, hands-on approach.

Working days: 5 days a week (Mon to Fri / 9am – 6pm) and able to commit 1 weekend per month for atrium event