Operations Executive - Bedok

The ideal candidate will play a key role in ensuring compliance with laboratory protocols, addressing clients feedback and driving process improvements to elevate the overall client experience.

Job description:

Additionally, you will be involved in designing and implementing workflows to enhance processes and improve service quality.

The role also includes responsibilities such as data entry and generating month-end billing for clients.

Roles and responsibilities:

• Billing – check entries, prepare billing file and generate invoice to clients
• Vendor invoices – verify invoices to process payments
• Customer data management – updating clients records, new account creation and quotation.

• Clinical sample registration – perform data entry for patients’ sample into system
• Patients report distribution – verify patient reports and forward copy to clients
• Despatch coordination – liaise with vendor to arrange collection and deliveries
• Enquiries hotline – attend to client enquiries, tracing of reports

• Office maintenance – office and pantry supplies, printer, IT support
• Other tasks as required by the management

Job requirements:

• Minimum Diploma holder preferably in Business Administration/Supply Chain
• IT savvy – good knowledge in applications
• Experience in Laboratory Management is advantageous.
• Experience in accounting and billing will be preferred
• Documented experience in Microsoft Office applications (Word/Excel/PowerPoint/Outlook)
• Meticulous, organized, able to prioritize and multi-task.
• Team player with good communication and interpersonal skills
• Able to work both independently and as a team.
• Able to work under pressure and meet tight deadlines.
• Good communication and strong written skills