Toa Payoh - Assistant IT Manager, Technical

About the job

Role:

To provide on-site technical leadership for hotel IT systems, support critical infrastructure, and act as a key resource bridging vendor support and in-house needs, ensuring continuous, secure, and efficient operations.

Key Responsibilities:

• Monitor and maintain IT infrastructure (network, WiFi, servers, security systems).
• Manage integrations and configurations of key hotel systems (PMS, POS, guest tech, IPTV, etc.).
• Perform system health checks and preventive maintenance to minimize disruptions.
• Manage hotel’s technology assets, including hardware lifecycle and software licensing.
• Coordinate with vendors and ensure timely resolution, overseeing their performance and technical quality.
• Provide L2/L3 technical support, working closely with vendors for escalations and project implementations.
• Support audits, data backup/restoration, and IT security enforcement.
• Participate in new tech initiatives, upgrades, and integration projects aligned with the hotel’s innovation roadmap.
• Maintain detailed documentation of technical setups and standard operating procedures.
• Support audits, DR drills, and compliance activities.
• Provide mentorship to junior team members as needed.

Requirements:

• Diploma/Degree in Information Technology or related discipline.
• 3–5 years of experience in a technical IT role, preferably in hospitality or service sectors.
• Strong knowledge of networking, Windows Server environments, and virtualization.
• Familiarity with hotel systems such as Opera, Micros, and guest-facing technologies is a plus.
• Proactive, solutions-oriented, and capable of working independently.
• Strong problem-solving and communication skills.
• Knowledge of cybersecurity best practices.
• Flexible to support 24/7 operations (on-call rotation may apply).