Customer Service Manager - Up to $4,000 – $4,800 +VB + AWS

apartmentRecruit Now placeChangi scheduleFull-time calendar_month31/1/26

Customer Service Manager (Freight Forwarding) - Up to $4,000 – $4,800 +VB + AWS

Working days: 5 days work week (Monday- Friday,9am- 6pm)
Working location: Changi (Alps Ave)

Key Responsibilities

Improve customer service experience, create, engaged customers and facilitate department growth.
Negotiate best rates with airlines and agents for interest of company.
Negotiate best offer to client in interests of company.
Take control of customer’s issues and follow problems through to resolution.
Set a clear mission and deploy strategies focused towards that mission.
Develop service procedures, policies and standards.
Keep meticulous records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Build excellent relationship with carriers, clients and service providers.
Keep ahead of industry’s developments and apply best practices to areas of improvement.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Share information with management on customers and market conditions.
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Requirements

Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
Strong knowledge of air, sea, and road freight operations

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