Assistant Manager - Airfreight Forwarding Customer Service (Import) (Ref: FRH)
Team Supervisor for Customer Service (Airfreight Forwarding)
# Basic salary up to S$4,500/month
# 0900hrs-1730hrs (Mon-Fri) and 0900-1300hrs (Alternate Sat)
# East location
Our client is a global logistics company with more than a decade of presence in Singapore. The company is currently looking for an Assistant Manager to lead and supervise a team of 3-4 Customer Service officers in airfreight forwarding import operations.
He/She will support the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import operations. The ideal candidate has strong knowledge of import workflows and the ability to supervise staff in handling all stages of the import process, from shipment receipt to delivery and billing.
To-and-fro transport to office is provided from Tampines and Bedok.
Key Responsibilities:
- Team Supervision: Assist in leading, coaching and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently
- Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing and job closure
- Compliance: Ensure adherence to established processes and service standards
- Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements and support initiatives to enhance workflow efficiency
- Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback and escalate issues to the Manager as needed
- Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required
- Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs and other departments to ensure smooth execution of import shipments
- Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements
Requirements:
- Singaporeans only
- Supervisory experience in airfreight import customer service or operations
- Strong understanding of airfreight import processes, documentation, and customs requirements
- Good problem-solving and decision-making skills, with the ability to support operational improvements
- Effective communication and interpersonal skills to manage team and customer interactions
- Ability to motivate staff and ensure consistent service quality
- Previous hands-on experience using Cargowise system is preferred
Please submit your resume in MS Word format to [email protected]. Or alternatively, you can contact myself at 9669 1456 for more details. We seek your understanding that due to the high volume of applications, only shortlisted candidates will be contacted.
Richard Hoon Tah Yuan | Talent Acquisition Consultant | CEI Reg. No.: R25159297 | Tel No.: 6385 6696