Junior Desktop Engineer
Rayton Solutions Changi Full-time
JOB DESCRIPTION
Desktop Support Engineer
Job Description & Requirements
Position: Junior Desktop EngineerLocation: Changi Airport
Work Schedule: 5-day work week (Monday to Friday)
Job Responsibilities: ( on the job training provided )
- Provide end-user computing device (EUCD) support and troubleshooting
- Manage and deploy laptops and related hardware
- Handle incidents and service requests via ServiceNow
- Support Microsoft 365 applications and services
- Administer Microsoft Active Directory (AD)
- Provide support for Mac and Apple devices
- Ensure high-quality customer service and user satisfaction
- Adhere to ITIL best practices (preferred)
Requirements:
- Experience in EUCD support and deployment
- Proficiency in Microsoft 365 and Active Directory
- Familiarity with ServiceNow or similar ITSM tools
- Hands-on experience with Mac and Apple product support
- Good communication and customer service skills
- ITIL certification or knowledge is an advantage
ITCAN PTE. LIMITEDGeylang, 14 km from Changi
Desktop Engineer to deliver high-quality day-to-day support for end-user computing devices (EUCD) and lead a large support team.
• Proven experience in desktop support, with team leadership and VIP support preferred
• Perform troubleshooting...
RecruitFirstGeylang, 14 km from Changi
in pushing mobile carts to classrooms
• Carry out routine and operational scheduled work
• Regularly build and maintain hard disk images
• Carry out re-installation (cloning) of desktop images
• Conduct annual physical stock takes for ICT equipment...
ITCAN PTE. LIMITEDGeylang, 14 km from Changi
that software, licenses and operations comply with standards.
Responsibilities
• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions...