Geylang - Desktop engineer ( Permanent Position)
ITCAN PTE. LIMITED Geylang Permanent
Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
Responsibilities- Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
ITCAN PTE. LIMITEDGeylang
Desktop Engineer to deliver high-quality day-to-day support for end-user computing devices (EUCD) and lead a large support team.
• Proven experience in desktop support, with team leadership and VIP support preferred
• Perform troubleshooting...
Rayton SolutionsChangi, 14 km from Geylang
JOB DESCRIPTION
Desktop Support Engineer
Job Description & Requirements
Position: Junior Desktop Engineer
Location: Changi Airport
Work Schedule: 5-day work week (Monday to Friday)
Job Responsibilities: ( on the job training provided...
ITCAN PTE. LIMITEDToa Payoh, 4 km from Geylang
that software, licenses and operations comply with standards.
Responsibilities
• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions...