Customer service manager
BS TECH PTE. LTD. Yishun Full-time
To handle customer requests or enquiry via phone, email, and/or chat.
- Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
- Establish relationships with customers with a positive customer experience feeling after every contact.
- Communicate responses in a clear, professional, timely and concise manner.
- Work with team and resources to provide customer with requested service.
- Comply with legal requirements in a lodging property for staff.
- Conduct business continuity exercises and tests.
- Conduct staff performance assessment process.
- Work collaboratively with other staff members to maintain a positive and efficient working environment
- Assist in organizing and coordinating special events
- Uphold and enforce the organization’s standards for quality and customer service
- Develop a work team.
- Foster service innovation.
- Implement service recovery framework.
- Lead workplace communication and engagement.
- Manage customer acquisition and retention programmes.
- Manage guest/customer experience.
- Manage loss/risk prevention.
- Manage relationship with customers.
- Manage the service brand.
- Manage workplace challenges with resilience.
- Monitor and reward performance in a team to support achievement of results.
- Monitor front office operations.
- Good problem solving and decision-making skills
- Other ad-hoc duties as assigned.
- Excellent verbal and written communication skills
- Customer service oriented, result driven & good team player.
- Familiarity with customer relationship management (CRM) software
- Strong interpersonal skills and the ability to establish rapport with customers
- Problem-solving skills to address guest concerns and find suitable resolutions
- Cultural sensitivity and the ability to interact with guests from diverse backgrounds
- Able to work in a fast paced environment;
- Able to commit to weekends and public holidays
- Must have class 3 license
- Rotational shift- Monday to Friday or Wednesday to Sunday/6 days work week (weekday off)
- Knowledge in Taxation Law , Marketing Management , Financial management , Human resource Management and Logistic management would be advantageous
- Able to travel – 90%(Local & Oversea )
- Experience in calibration sales
MISTER MOBILE WOODLANDS PTE. LTD.Pasir Ris, 14 km from Yishun
and uphold key values such as innovation, customer satisfaction, and teamwork while offering opportunities for career growth and mentorship.
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customer experience feeling after every contact.
• Communicate responses in a clear, professional, timely and concise manner.
• Work with team and resources to provide customer with requested service.
• Comply with legal requirements in a lodging...