Executive / Senior Executive, Guest Relations (Membership Services) - Toa Payoh

As the first point of contact for Resorts World Sentosa’s (RWS) non-gaming loyalty members, the Executive / Senior Executive, Guest Relations is responsible for providing warm, personalized service within the membership lounge. This role ensures a smooth and engaging member experience by handling inquiries, amenities, redemption, and lounge upkeep to support overall member satisfaction and loyalty.

• Greet and check in members upon arrival, ensuring a welcoming and professional first impression.
• Provide program-related information and assist with any membership inquiries or reward redemptions.
• Serve refreshments, maintain lounge amenities, and ensure the overall comfort of members during their visit.
• Handle guest feedback or concerns with professionalism, escalating issues when necessary to ensure swift resolution within the SOPs and SLAs.
• Maintain cleanliness and presentation standards within the lounge environment.
• Support the member engagement program by assisting with on-site activation, follow-up, or inquiries.
• Monitor member needs and requests, coordinating with relevant departments to ensure timely responses.
• Maintain accurate records of member visits and support service delivery reporting.

• Diploma or Degree in Hospitality, Business, Communications, or a related field.
• 1–3 years of experience in guest relations, hospitality, concierge, or customer service.
• Strong interpersonal and communication skills with a friendly, service-oriented attitude.
• Ability to multitask in a fast-paced lounge or front-facing environment.
• Team player with initiative, attention to detail, and a genuine interest in delivering high service standards.
• Willingness to work shifts, weekends, and public holidays as part of operational support.
• Experience in a lifestyle, luxury, or hospitality environment is an advantage.