[ref. e12555024] Geylang - Customer Relations Executive

The Job

• Act as the primary point of contact for customer enquiries, requests and feedback, across all platforms, ensuring prompt and professional responses.
• Provide accurate information on company’s products, services, promotions, and policies.
• Manage service recovery efforts and ensure thorough follow-up until issues are fully resolved, while upholding high standards of service quality.
• Deliver a positive customer experience that strengthens satisfaction and loyalty.

• Build and maintain strong, long-term relationships with customers to foster engagement and trust.
• Support the planning and execution of customer-related programs, campaigns, and loyalty initiatives.
• Coordinate with internal departments (e.g., Sales, Marketing, Operations) to address customer needs and ensure seamless service delivery.
• Gather, analyze and report customer feedback to identify trends, service gaps and opportunities for improvement.

• Maintain accurate and updated customer interaction records in CRM systems.
• Prepare reports on customer service performance, feedback, and satisfaction levels.
• Assist in developing FAQs, service guides and customer communication materials.
• Provide input on processes and policies to improve customer service quality and efficiency.

• Degree/Diploma in Business, Communications or related disciplines.
• 2 to 3 years of work experience in customer service, client relations, or membership services preferred.
• Strong interpersonal and communication skills with a customer-first mindset.
• Good problem-solving abilities and able to remain calm under pressure.
• Organized, meticulous, and able to manage multiple priorities effectively.
• Service-oriented team player who can also work independently in a fast-paced retail environment.
• Must be willing to work after-office hours, including retail hours, weekends and public holidays when required for events, membership drives or customer engagement activities.
• Effectively bilingual (spoken & written).
• Familiarity with CRM systems and customer engagement tools will be an advantage.
• Experienced professionals are welcomed to apply.