Customer Experience Executive - Woodlands

apartmentCOMFORTDELGRO ENGINEERING PTE. LTD. placeWoodlands descriptionPermanent calendar_month11/6/25

Why Join Us

At ComfortDelGro, we believe that exceptional service starts with passionate people. As a Customer Experience Executive, you won’t just be supporting our frontlines - you’ll be leading the charge in creating memorable experiences that keep our customers coming back.

Join us and you’ll:

Make a real impact — play a key role in shaping a customer-first culture across our workshops.
Grow your career — gain valuable cross-functional exposure and collaborate with a dynamic, high-performing team.
Drive innovation — turn customer insights into action and champion new ideas that elevate service standards.
Be part of something bigger — join a trusted brand that’s transforming mobility, with customer excellence at the heart of everything we do.

If you're energetic, customer-obsessed, and ready to drive change — this is your moment.

Job Purpose

We are looking for a highly driven Customer Experience Executive with a proven track record to lead and elevate the customer experience across all touchpoints. The ideal candidate will play a pivotal role in shaping a customer-first culture, ensuring service excellence, and driving business growth through superior service delivery and insight-driven improvements.

Key Responsibilities

Develop Service Excellence Standards

Establish and maintain exemplary service standards, including personal grooming and housekeeping, that serve as a competitive edge for our brand.

Drive Consistent Service Delivery

Ensure all service staff uphold the defined standards, delivering smooth and consistent experience at every stage of the customer journey.

Customer Engagement & Feedback Management

Engage with customers proactively to identify service gaps and recommend enhancements to improve their experience.
Handle and manage customer enquiries and feedback across multiple channels, including calls, emails, and WhatsApp.

Experience Ownership Across Touchpoints

Oversee and ensure the cleanliness, professionalism, and welcoming ambiance of all customer-facing areas such as the reception and lounge.
Ensure every interaction leaves customers with a lasting, positive impression.

Champion Customer-Centric Culture

Act as an internal ambassador and change agent to foster a customer-focused mindset across the organisation.
Promote a culture of total customer experience excellence among all service staff and inspire them to harness this as a driver of business success.

Training & Development Collaboration

Collaborate with the Organisational Development team to design and implement training programmes that enhance customer experience across all touchpoints.

Insights, Reporting & Analysis

Track and analyse customer feedback and complaints, Google reviews, and other customer data sources.

Conduct customer satisfaction surveys, mystery audits, and insights surveys.

Present findings and actionable insights to relevant stakeholders, identifying gaps and recommending solutions.

Requirements

Degree in Business, Hospitality, Customer Service, or related field
Minimum 3 years of proven experience in customer experience or service excellence roles, preferably in automotive, hospitality, or retail industries
Strong communication and interpersonal skills
Excellent analytical skills with the ability to translate customer data into actionable insights
Confident, proactive, and customer-obsessed mindset
Experience in leading service audits, implementing SOPs, and training staff is an advantage
Comfortable working across departments and engaging with both frontliners and management
Proven track records to resolve customer feedbacks and complaints
Proven track records to drive customer service to a new level

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