Customer Experience Officer @ Tengah (Walk-in Customer, Engagement) ~ - Choa Chu Kang

apartmentPersolkelly placeChoa Chu Kang scheduleFull-time calendar_month26/6/25

Leading Utilities Group company

Duration: 12 months extendable/convertible
Working Location: Near to Tengah Community Centre at Tengah Building Service Centre (Bukit Batok)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

Provide high quality of customer service and professionalism in managing consumers feedback and enquires
Actively collaborate with stakeholders to investigate complex cases and feedback on the Cooling System
Communicate effectively with consumers to ensure satisfactory solutions and updates are given timely
Take ownership of cases by following through effectively and actively close each case
Provide regular records and updates of cases in systems and reports
Any other ad-hoc duties as assigned

Job Requirements

At least 2-3 years of experience in customer service
Excellent verbal and written communication skills
Problem solving skills to creatively resolve feedback and issues
Interpersonal skills to relate cordially with different classes of people
Ability to handle stress, adaptable and independent to work in a dynamic environment with minimal supervision
Willing to standby to work on weekends where required

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/12731

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected].

Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

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