Administrative Executive (6-Months Contract | GOVT) - SA - JO-26784 - Toa Payoh

Administrative Executive (6-Months Contract | GOVT)

Job Details:

• Nearest MRT Station: Bishan MRT Station
• Contract Duration: 6 months
• Working Hours: Office hours, Monday to Friday
• Salary: Up to $3,100 per month

Job Description:

We are looking for a service-oriented and detail-focused individual to support the operations of a national family support scheme. The successful candidate will assist in managing public enquiries and processing related cases.

Key Responsibilities:

1. Manage Public Queries and Appeals

• Respond to enquiries and appeals regarding a public scheme via email and phone calls
• Ensure responses adhere to service standards and guidelines

1. Case Processing and Review

• Collate and enter data into internal systems
• Verify eligibility and accuracy of submitted cases
• Perform manual checks and follow up on failed or ad hoc payments
• Liaise with members of the public for clarifications

Job Requirements:

• Degree or equivalent tertiary qualifications
• Strong communication skills with a positive and citizen-centric mindset
• Meticulous, analytical, and eager to learn
• Able to work independently and manage assigned tasks
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Comfortable using internal systems and technology
• Able to work with various stakeholders effectively

We welcome all qualified applicants. Only shortlisted candidates will be contacted.

EA: 05C3053

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