Sales and Customer Service Officer/Distribution Support Executive

Key Duties and Responsibilities

• Process customer orders accurately and in a timely manner within internal systems
• Manage customer enquiries, quotations, and order status updates
• Coordinate logistics activities, including shipment arrangements and delivery follow-ups
• Liaise with internal teams to resolve order, delivery, or documentation issues
• Maintain accurate customer and order records

• Support sales team in preparation and coordination of customer visits
• Track and follow up on opportunity pipelines and sales activities
• Monitor and manage leads generated from exhibitions, campaigns, and other channels
• Prepare basic sales reports and updates for internal review
• Ensure timely communication between sales, customers, and internal stakeholders

• Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.
• Ability to adapt communication style to suit different customer interactions.
• Strong multitasking and task prioritisation abilities.