Customer Service Officer
Elitez Group Toa Payoh Temporary
Role Overview
The customer service officer will support the company’s daily operations by performing administrative and frontline customer service duties, including handling customer enquiries, supporting counter operations, and assisting with various ad-hoc operational tasks.
Key Responsibilities- Attend to customer queries and assist stakeholders at service counters by appointment
- Handle designated telephone enquiries as part of the customer service team
- Make outgoing reminder calls and conduct phone surveys with stakeholders
- Perform administrative duties such as filing, document disposal, data entry, statistical updates and analysis, and case monitoring
- Support backend IT system testing for e-services when required
- Carry out other ad-hoc duties assigned by the company to support operational needs
- Minimum Diploma qualification with not more than 3 years of working experience
- Good communication and interpersonal skills, with proficiency in English
- IT-savvy and proficient in Microsoft Word, Excel, and PowerPoint
- Effectively bilingual in English and a mother tongue language to support telephone services
- Patient, service-oriented, and able to interact with individuals from diverse backgrounds
- Able to work independently as well as collaboratively in a team environment
- Willing to comply with confidentiality and data protection requirements where applicable
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above.PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.
We regret to inform you that only shortlisted applicants would be notified
Elitez Pte Ltd | EA License No.: 16C8004Nicholas Chan | EA Personnel No.: R1874725
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