Customer Service Officer
Private Advertiser Geylang Full-time
About the Role
We are looking for a Customer Service Officer to join our growing team supporting an innovative digital platform. This is an excellent opportunity for individuals who are passionate about delivering quality customer experience and looking to grow within a dynamic and fast-paced environment.
In this role, you will be the first point of contact for users and play a key role in ensuring smooth platform operations and high customer satisfaction.
Key Responsibilities- Provide first-line support to platform users, assisting with navigation, functionality, and issue resolution
- Respond to customer inquiries via phone, live chat, and email in a professional and timely manner
- Troubleshoot issues and escalate complex cases to the relevant internal teams where necessary
- Review and verify user-submitted documentation for completeness, accuracy, and compliance with platform and legal requirements
- Accurately log all customer interactions, queries, and feedback in the support system
- Follow up on outstanding cases to ensure timely resolution and customer satisfaction
- Collaborate with internal teams to identify recurring issues and support continuous improvement initiatives
- Stay updated on platform features, updates, and customer support best practices
- Strong command of English, both written and verbal
- Ability to understand Australian English, including spelling and cultural nuances
- Prior experience supporting US or Australian clients will be an advantage
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in handling documentation
- Tech-savvy with the ability to quickly learn new systems and CRM tools
- Customer-oriented with strong problem-solving capabilities
- Experience in SaaS or digital platform environments is an advantage
- Knowledge of Australian healthcare, aged care, or NDIS standards is a plus
- Reliable internet connection and suitable remote work setup
- Full-time position aligned with Australian time zones
- Flexibility to support extended hours or weekend shifts when required
- Competitive salary based on experience
- Flexible working arrangements (remote, hybrid, or office-based)
- Opportunity to be part of a growing platform at an early stage
- Exposure to international clients and working environment
- Supportive and collaborative team culture
- Opportunities for career growth and development
Why Join Us
This role offers the opportunity to be part of a growing digital platform where your contributions will directly impact user experience and service quality. You will gain valuable exposure while working in a collaborative and forward-thinking environment
Geylang
Part Time Customer Service Officer.
Only Singaporean needs apply.
Job Description:
• Attend to walk in clients
• Attend to enquiries via emails/chats/phone calls
• Sorting/filing of daily mails
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