Customer Service (Field Survey) (up $3300 + allowance) - yearly renewable!
Enjoy stable career growth, opportunities to work with advanced geospatial technologies, and the satisfaction of serving the public good. Step into a position where your expertise makes a lasting difference.
Key Responsibilities:
- Assist respondents in completing surveys online or through manual collection methods.
- Accurately enter collected data into the system and ensure data integrity.
- Conduct field visits for respondents who cannot be reached via phone.
- Update call outcomes and survey progress daily using assigned tools (e.g., Excel).
- Collaborate with team members to achieve survey completion targets.
- Handle respondent objections professionally and encourage participation.
- Prepare accurate daily reports on productivity and survey completion.
- Review and correct (“clean”) survey data flagged for errors or ambiguities.
- Maintain detailed case notes for each respondent to support follow-up actions.
- Adhere to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
- Meet established Key Performance Indicators (KPIs).
Requirements:
- Minimum Diploma qualification in Business, Marketing, or related field.
- Customer Service Experience: At least 1–2 years in a customer-facing role.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Proficiency in MS Office (Excel, Word) and basic data entry tools.
- Availability to work on weekends as required by project schedules.
- High attention to detail and ability to maintain confidentiality.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/details/15713
We regret to inform that only shortlisted candidates will be notified.
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PERSOL Singapore Pte Ltd- RCB No. 200007268E
- EA License No.
- EA Registration No.
R1770602 (Teng Min Yee)