Customer Service Officer

Johwa Hair & Living is Hiring a Customer Service Officer!

Key Responsibilities:

• Manage appointment scheduling, including confirmations, rescheduling, and reminders, to ensure smooth day-to-day operations.
• Engage proactively with clients to recommend, promote, and sell appropriate scalp, hair, and lifestyle products.
• Identify cross-sell opportunities during customer interaction.
• Operate the Point-of-Sale (POS) system and handle payment transactions accurately.
• Provide prompt and professional resolution to client feedback or concerns.
• Work closely with the team – stylists, hair assistants, and support staff – to ensure seamless service and efficient salon operations.

What We’re Looking For:

• A client-centric mindset with a passion for delivering exceptional service.
• Previous experience in retail, luxury service, or client advisory roles is an advantage.
• Strong communication skills with fluency in English.
• Ability to multitask and work independently.
• A warm, approachable personality with confidence in sales and customer engagement.