Project & Account Executive (Web/Digital)
About Us
We are a Singapore-based digital agency specializing in corporate websites, web applications, and digital platforms for SMEs and mid-sized businesses.
We operate in a fast-paced, multi-project environment and are looking for a Project & Account Executive hero who can take ownership of projects, drive progress, and keep both clients and internal teams aligned.
This is not a passive coordination role — you are expected to actively push projects forward and ensure nothing falls through the cracks.
Role Overview
This role combines account management and project coordination.
You will be the bridge between clients and the internal team — ensuring projects move forward consistently, timelines are met, and communication is clear and structured.
You will be coordinating multiple concurrent projects, and are expected to maintain a high level of responsiveness, clarity, and ownership.
Key Responsibilities:
Client Account Management- Act as the main point of contact for assigned clients during project lifecycle
- Provide clear, structured updates and manage client expectations proactively
- Follow up consistently — no dropped conversations or delayed responses
- Maintain strong client relationships while keeping projects on track
- Identify opportunities for additional services (maintenance, upgrades, enhancements) and upsell
- Coordinate multiple concurrent projects (websites, maintenance, web applications)
- Track timelines closely and ensure deliverables are met
- Coordinate with designers and developers across regions
- Proactively chase progress — not wait for updates
- Identify risks early and resolve bottlenecks before escalation
- Ensure all updates are properly documented and traceable
- Review deliverables before sending to clients
- Ensure work meets scope, quality, and expectations
- Drive projects from kick-off → design → development → launch smoothly
- Ensure proper closure and handover (no loose ends)
- 1 year experience in digital project management / account management
- 1 year experience in digital agency / web development environment
- Strong communication and organizational skills
- Professional English and Chinese (written & spoken)
- Ability to handle multiple projects without losing detail
- Strong sense of ownership and accountability
- Someone who follows up proactively and does not wait to be told
- Someone who is comfortable working in a fast-paced environment with multiple deadlines
- Someone who is responsive and reliable, including handling urgent matters when needed
- Someone who keeps clear, detailed tracking of all project statuses
- Someone who takes ownership of outcomes, not just tasks
- Someone who is responsive, there may be emergencies after working hours
- Some experience managing website / web application projects
- Some familiarity with WordPress or CMS platforms
- Experience coordinating remote team
Important Note
This role is not related to accounting or finance.