Key Account Customer Service Officer - Bedok - ref. s99528715
S.F. Express Bedok Full-time
Key Responsibilities:
- Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
- Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
- Provide solutions to resolve challenges while ensuring minimal impact on clients.
- Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
- Demonstrates professionalism and empathy when handling challenging situations.
- Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
- Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
- Work closely with relevant departments to ensure smooth consistent service delivery.
- Provide feedback and insights to improve overall customer care processes.
- Assist with any other duties or projects assigned by the reporting officer.
S.F. ExpressTampines, 4 km from Bedok
documentation of escalated cases, resolutions, and follow-ups.
• Work closely with relevant departments to ensure smooth consistent service delivery.
• Provide feedback and insights to improve overall customer care processes.
• Assist with any other duties...
AAP CONSULTING PRIVATE LIMITEDGeylang, 4 km from Bedok
Our client a leading Automotive company seeking for Customer Service Officer / Front Office Assistant.
Requirements:
• Min GCE O levels / ITE
• At least 2 years of customer service, front office or receptionist experience or airline industry...
EX Group Pte. Ltd.Geylang, 4 km from Bedok
Job Summary:
The Customer Service Officer plays a crucial role as the first point of contact for our clients, ensuring a positive and seamless experience at the Company. This position involves managing client interactions, scheduling appointments...