Tampines - Key Account Customer Service Officer
S.F. Express Tampines Full-time
Key Responsibilities:
- Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
- Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
- Provide solutions to resolve challenges while ensuring minimal impact on clients.
- Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
- Demonstrates professionalism and empathy when handling challenging situations.
- Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
- Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
- Work closely with relevant departments to ensure smooth consistent service delivery.
- Provide feedback and insights to improve overall customer care processes.
- Assist with any other duties or projects assigned by the reporting officer.
Travelite HoldingsGeylang, 8 km from Tampines
Job Overview
We are seeking a dedicated and customer-oriented Customer Service Officer to join our team. You will play a key role in delivering exceptional aftersales service, managing inquiries, and ensuring customer satisfaction.
You will also...
SKY LEADER FREIGHT PTE LTDTampines
and company.
Requirements:
GCE N/O Level
Good working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook)
Good communication and interpersonal skills
Service orientated with good initiative
Experience not required as On Job Training...
Everyday CurtainsGeylang, 8 km from Tampines
Hiring: Junior Customer Service Officer (Full-Time)
• Based in Tai Seng / Ubi showroom
• To apply: +65 9673 2338
As a Junior Customer Service Officer, you’ll be the first point of contact for our clients , both walk-ins and over the phone. You’ll...