Manager/ Senior Manager, Operations Strategy and Planning [POD]

In this role, you'll design and implement solutions to enhance individuals' career journeys across diverse workforce segments. Working at the intersection of strategy and execution, you'll transform conceptual ideas into practical activities, manage end-to-end project delivery, and optimise user experiences through journey mapping and analysis.

Responsibilities

You will be part of the team to:

• conceptualise and implement novel solutions to serve individuals in enhancing their career health and to support their career journey
• transform conceptual ideas into actionable implementation plans for physical and virtual career activities
• manage projects from ideation through to successful delivery and develop clear project roadmaps with measurable outcomes
• map both current state user journeys to identify and analyse pain points of individuals
• provide actionable recommendations to reduce friction in the future state user journeys
• manage stakeholders and secure buy-in for new initiatives
• evaluate project effectiveness, impact and reporting
• develop and execute engagement strategies across diverse workforce segments (e.g. senior workers, fresh graduates, back-to-work individuals)

• Min 2 years relevant experience in conceptualising, execution and review of events (physical and virtual)

• Knowledge or experience in events management, or project management
• Workforce segment needs and challenges
• Employer needs and challenges in hiring
• Knowledge of WSG programmes and services

• Budget Management

• Communication

• Creativity

• Critical Thinking

• Customer Service

• Data Analytics

• Event Management

• IT Skills

• Negotiation

• People Management

Work with internal and external stakeholders to execute different career matching activities

• Ability to deal with ambiguity and willingness to try different approaches to solutioning
• Responsible team player who takes ownership and will see through tasks
• Adaptable and flexible to meet with last minute or unexpected changes
• Systematic thinker and organised style of work to handle concurrent projects
• Able to analyse information and make decision or solve problems
• Strong desire to always complete tasks at hand and can follow through and prioritise to achieve these
• Team player who can rally resources to ensure the success of each event

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.