[ref. o76700420] Oracle CRM Manager (IT)

Overview:

Reporting to the Senior Manager, ERP this position is responsible for providing vision, leadership, planning, project coordination and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business needs of the system.

As a CRM Manager, you will be responsible for leading the strategic direction, implementation, and operational excellence of the CRM landscape across both Oracle Fusion and Oracle E-Business Suite (EBS) platforms. This role ensures that CRM systems effectively support business processes, comply with audit and control standards (including SOX), and evolve to meet future needs.

Responsibilities:

• Lead the end-to-end management of Oracle Fusion CRM and Oracle EBS CRM modules, ensuring system reliability, scalability, and alignment with business objectives.
• Collaborate with business stakeholders to understand requirements, propose solutions, and deliver enhancements across the CRM landscape.
• Manage and support implementations, upgrades, and system rollouts as part of broader ERP transformation initiatives.
• Ensure SOX compliance and proper controls are built into all CRM processes and system changes.
• Oversee day-to-day operations, including incident management, system optimization, and user support.
• Partner with internal stakeholders and external vendors to deliver CRM projects on time and within budget.
• Ensure robust integration between CRM systems and other enterprise platforms.
• Mentor team members and contribute to knowledge sharing across the ERP team.

Qualifications:

• 8+ years of experience in Oracle EBS CRM, including modules such as CPQ, Service, Sales, or Contracts.
• 3+ years of hands-on experience with Oracle Fusion CRM/CX (e.g., Sales, Service, or Marketing).
• Proven experience in ERP implementation and rollout projects, including business process design, testing, deployment, and post-go-live support.
• Solid understanding of SOX compliance, controls, and audit requirements in an enterprise IT environment.
• In-depth knowledge of Oracle Fusion CX applications (Sales Cloud, Service Cloud, etc.).
• Strong familiarity with Oracle EBS CRM modules and customer data models (e.g., Installed Base, Service Contracts).
• Experience with Oracle Integration Cloud (OIC).
• Capable of writing functional specifications and coordinating with technical teams on development and integrations.
• Bachelor’s degree in information technology, Computer Science, Business, or a related field.
• Oracle certifications (Fusion CX) are a strong advantage.
• Demonstrates strong initiative and independence in task execution; able to work autonomously, seeking managerial guidance only when faced with significant blockers or strategic decisions.
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills with a detail-oriented mindset.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Comfortable leading cross-functional teams and engaging with senior business users & stakeholders.
• Takes ownership of deliverables and follows through without the need for close supervision.
• Builds positive working relationships across departments, promotes knowledge sharing, and fosters teamwork.
• Knowledge of customer data governance and CRM analytics.

Company Overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity:

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.