CRM Technical Specialist - Toa Payoh
Adecco Toa Payoh Full-time
A leading specialist watch retailer based in Asia, known for curating an exclusive selection of luxury timepieces and partnering with the world's most prestigious horological maisons. It emphasizes craftsmanship, heritage, and bespoke client experiences across its boutiques.
Job responsibilities:
- Lead CRM projects to improve business processes, user experience, and efficiency across markets
- Manage full project lifecycle: requirements gathering, implementation, testing, launch, and support
- Customize SugarCRM and mobile applications to meet business needs
- Collaborate with designers and developers to create user-friendly interfaces
- Integrate CRM with external systems such as ERP solutions
- Prepare and deliver training, and create user guides for end-users
- Act as the main liaison between internal teams and external vendors
- Ensure smooth project delivery with clear communication and timely updates
Job requirements:
- Strong experience with CRM systems
- Proactive, detail-oriented, and skilled in both technical and project management
- Experienced in tailoring mobile apps and connecting them with external platforms, including ERP systems.
Direct Line: 6697 7866
EA License No: 91C2918
Personnel Registration Number: R2091205
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