Logistics Coordinator (3PL / Warehouse Order Management)

About the Role

This role focuses on order processing, inventory coordination, and client servicing, ensuring accurate and timely fulfilment and requires strong coordination skills, hands-on experience in logistics, and the ability to manage both operational and administrative functions effectively.

• Process and manage customer orders for goods stored in the warehouse
• Coordinate with warehouse operations team for picking, packing, and dispatch
• Ensure customer orders are processed accurately and in a timely manner
• Act as the main point of contact for customers regarding order status and issues
• Ensure timely order fulfilment and resolve discrepancies (shortage, damage, delays)
• Coordinate and ensure all delivery activities are completed within schedule
• Handle shipping operations, including courier services such as DHL and FedEx
• Prepare and process import/export permit declarations.
• Ensure timely and accurate billing with all required supporting documentation
• Update and maintain data accuracy in the Warehouse Management System (WMS)
• Respond to customer inquiries via phone and email in a professional and timely manner
• Build and maintain strong relationships with customers to meet their requirement
• Monitor inventory movement and ensure proper documentation and tracking
• Support continuous improvement of warehouse and logistics processes
• Perform other duties as assigned by the operations and warehouse management team

• Diploma or Degree in Logistics, Supply Chain Management, or related field
• Minimum 5 years of relevant experience in warehouse and logistics operations
• Knowledge of shipping processes, documentation, and customs requirements is an advantage
• Experience with courier services (e.g., DHL, FedEx)
• Familiarity with WMS/ERP systems and Microsoft Excel
• Good communication, coordination, and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of basic computer and replying email is a MUST.

• Experience in import/export operations is an advantage
• Possession of Declarant ID (Singapore Customs) is an advantage