Customer relationship manager

EarlyAfter – Singapore 238977

At EarlyAfter mornings begin with handcrafted coffee and evenings unwind beautifully with cocktails and conversations. We’re a lifestyle café-bar built around the idea of genuine connection — between people, flavours, and experiences.

As we grow, we’re looking for a Customer Relationship Manager who embodies our hospitality philosophy. Someone warm, organized, and proactive in building long-term relationships with our guests and partners.

The CRM plays a key role in creating memorable guest experiences, maintaining client relationships, and supporting community engagement. You’ll manage customer feedback, reservations, partnerships, and loyalty programmes to strengthen EarlyAfter’s reputation for thoughtful service.

• Oversee daily customer communication across all channels (in-person, social, and digital)
• Manage reservations, private event inquiries, and corporate partnerships
• Collect, organize, and analyze customer feedback to improve service quality
• Work with the marketing team to plan customer engagement campaigns and loyalty programmes
• Coordinate special occasions (e.g., birthdays, corporate events, collaborations)
• Maintain a CRM database to track guest preferences and visit patterns
• Support front-of-house operations during peak hours to ensure smooth service

• Experienced in Hospitality, Business, Marketing, or related field
• 2–4 years of experience in customer service, hospitality, or F&B management
• Excellent communication, interpersonal, and problem-solving skills
• Professional, polished, and confident in handling guest relations
• Strong organizational and multitasking abilities
• Familiarity with reservation or CRM systems
• A genuine passion for hospitality and building connections

What We Offer: Competitive salary and growth opportunities within a lifestyle-driven group

Opportunity to be part of an evolving brand where people and experiences matter