Junior Technical Support Engineer

apartmentQuantum Inventions Indonesia placeKallang scheduleFull-time calendar_month13/5/26

Junior Technical Support Engineer (Singapore Citizen / PR)

Location: Singapore

Employment Type: Full-time

About the Role

We are seeking a motivated Junior Technical Support Engineer to join our dynamic team in Singapore. This role is ideal for individuals passionate about technology, problem-solving, and delivering exceptional client support. You will be the first line of defense in resolving technical issues, ensuring smooth operations, and maintaining high customer satisfaction.

Key Responsibilities

Provide first-level technical support by analyzing, prioritizing, and responding to support tickets within service levels.
Engage with clients and stakeholders to identify, assess, and resolve technical issues professionally and promptly.
Perform troubleshooting and root cause analysis for software, network, database, and system-related incidents.
Collaborate with development and maintenance teams to escalate and resolve complex issues.
Support system testing, deployment, and post-deployment monitoring activities.
Monitor and maintain software security updates, patches, and dependencies to ensure compliance.
Deliver on-site technical support at client offices and Data Centers across Singapore.
Participate in shift rotations for deployments, maintenance, and operational support.
Maintain accurate documentation of incidents, troubleshooting processes, and resolutions.
Recommend solutions to enhance system performance and user experience.
Ensure consistent communication and follow-up with clients, fostering strong professional relationships.
Adhere to organizational procedures, support standards, and best practices.
Continuously enhance technical knowledge to support evolving technologies.

Requirements

Singapore Citizen or Permanent Resident (PR)
Diploma/Degree in Computer Science, Information Technology, or related field
Strong analytical and troubleshooting skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Willingness to participate in shift rotations and provide on-site support

Why Join Us?

Be part of a forward-thinking tech team driving innovation and operational excellence
Gain exposure to diverse technologies and industries
Opportunities for career growth and continuous learning

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