Customer Service Officer - Toa Payoh
You will support customer care team to provide professional & efficient service in handling enquiries on our brand product repairs/services and units from both walk-in and call-in customers.
In this role, you will:
Customer Care Support
Ensure smooth and effective operations of the front line counters at all times and the image & customer’s confidence of the Company and brands are maintained.
Manage issue/problems on product and service quality.
Follow-up on open/outstanding issues with appropriate problem solving solutions with the timeframe.
Stand in/relief at the service counters and provide all necessary administrative duties when the need arises.
Monitor waiting time in service centre.
Customer Fulfilment
Order, pick, pack and dispatch customer parts and accessories for internal/external orders and repair jobs.
Order, pick parts and accessories for customer repair
Check incoming shipment and update on system.
Stock-in and placed stock/parts into the correct bins and storage location.
Prepare, pack, arrange and send/receive incoming/outgoing repair shipment.
Perform cyclical stock-take to ensure stock accuracy and perform stock adjustment
Operating System Management
Understand the operating system and able to coach team members on new processes.
Handle simple minor hiccups when necessary.
Take initiative to contact the IT Dept for immediate assistance when the need arises.
Others
Ensure proper documentation and filing according to system.
Assist in any other relevant tasks as & when required related to customer service division.