Customer Service (up to $2600) - Pasir Ris

Working Location: Senoko Rd

Job Responsibilities:

• Recognize and address clients' requirements by giving them accurate information and guidance.
• Represent the company in a professional manner, always keeping a cheerful and sympathetic attitude.
• Respond to consumer grievances, offer suitable remedies and substitutes within the allotted period, and follow up to guarantee resolution.
• Working together with both internal and external stakeholders, such as clients, vendors, the workshop, and others.
• Communicate with controllers and contractors regarding the cost and quality of services and repairs.
• Communicate with the workshop and contractors regarding vehicle maintenance and repairs and client feedback.
• To do rudimentary research into consumer complaints and address issues by formulating recommendations that adhere to regulations.
• Communicate with clients to update the service/repair schedule and car pickup.
• Create a quote and issue work orders in line with it.
• Send job orders to contractors and workshops.
• Bring up more urgent matters with supervisors.
• Completes ad hoc tasks as delegated by superiors.

Qualifications & Requirements:

• Relevant Experience as Customer Service.
• Familiar with CRM system is advantageous.

To Apply:

• You may email your resume to jj@alignrecruitment.com.sg for more information.
• Regret to inform that only shortlisted candidates will be contacted by our consultants.

JJ Tan (Reg No. R23112681)