Assistant Front Office Manager - Toa Payoh

apartmentAmara Hotels & Resorts placeToa Payoh scheduleFull-time calendar_month 

RESPONSIBILITIES:

  • Lead Front Office operations and ensure adherence to the policies and operating standards
  • Leading & Developing team members
  • Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.
  • Strong ability and smart in handling guest queries and feedback
  • Responsible for On-Job Training and timely performance management for team members
  • Responsible for maintaining and of employees' engagement and welfare
  • Manage departmental manning and budgeting
  • Streamlining of processes to increase productivity
  • Preparation and submission of management reports
  • Any other duties as assigned

JOB REQUIREMENTS:

  • Excellent customer service and interpersonal skills
  • Strong leadership skills
  • Able to work in a fast-paced environment
  • Good working knowledge of MS Office applications
  • Strong knowledge of using the HMS Hotel Operating system will be an added advantage
  • Meticulous
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