Duty Manager
OXFORD HOTEL PTE LTD Bedok Full-time
As a Duty Manager, you will assist the Department Head in the daily operations of Front Office, deliver service excellence to customers and maximize room revenue, in line with the hotel’s operating standards and policies.
Responsibilities:
- Supervise the daily operations at Front Office and resolve issues efficiently
- Deliver courteous service and assistance to hotel guests
- Manage booking channels and maximize room revenue
- Lead and guide junior team members
- Respond to emergencies, such as fire alarm, power failure, computer and medical attention and coordinate with respective departments.
Requirements:
- Good leadership and decision making skills
- Good communication & people skills
- Proactive team player
- Minimum 2 years’ experience in a similar capacity in the hospitality industry
- Shift work (1 to 2 night shifts monthly)
Citadines ConnectGeylang, 4 km from Bedok
and providing service recovery when required.
• Record all guests’ feedback into the Duty Manager’s Log for Management and all departments’ attention or follow up if required.
• Make sound decisions to handle any operational challenges that may arise...
REAGLE MANAGEMENT HOLDINGS PTE. LTD.Geylang, 4 km from Bedok
and providing service recovery when required.
• Record all guests’ feedback into the Duty Manager’s Log for Management and all departments attention or follow up if required.
• Make sound decisions to handle any operational challenges that may arise...
Dusit InternationalBedok
staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively...