Duty Manager

apartmentDusit International placeBedok scheduleFull-time calendar_month 
JOB RESPONSIBILITIES
  • Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
  • Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
  • Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
  • Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
  • To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
  • Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
  • To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
JOB REQUIREMENT
  • Minimum education of Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
  • Knowledgeable in Front Office Operations and Opera PMS.
  • Possess professional disposition with excellent interpersonal skills.
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apartmentIbisplaceGeylang, 4 km from Bedok
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[ref. q0816216] Geylang - Duty Manager

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The Duty Manager is a representation of the Hotel’s Management and ensures the smooth day-today operations of the Hotel to create memorable hotel experiences for our guests. The Duty Manager solicits feedback from Guests and addresses product...