Duty Manager
Dusit International Bedok Full-time
JOB RESPONSIBILITIES
- Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
- Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
- Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
- Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
- To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
- Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
- To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
- Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
- Minimum education of Bachelor degree in Hotel Management or relevant discipline.
- Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
- Knowledgeable in Front Office Operations and Opera PMS.
- Possess professional disposition with excellent interpersonal skills.
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