Customer Service Executive

About the Company

CPO Pte Ltd is a fast-growing startup dedicated to delivering high-quality products and exceptional customer service. We pride ourselves on building strong, long-term relationships with our customers while maintaining operational excellence. As we expand, we are looking for a passionate and customer-focused individual to join our team.

Job Summary

As a Customer Service Executive, you will be the frontline ambassador of the company. You will manage customer inquiries, resolve issues efficiently, and ensure a positive end-to-end customer experience. This role requires strong communication skills, empathy, problem-solving abilities, and a proactive mindset.

• Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly
• Provide effective solutions to customer concerns or escalate complex matters to relevant departments
• Process orders, returns, and exchanges accurately to ensure a seamless customer journey
• Maintain accurate and updated records of customer interactions in the CRM system
• Collaborate with Sales, Marketing, and Operations teams to resolve issues and improve service delivery
• Monitor customer feedback and satisfaction metrics to identify trends and recommend improvements
• Stay updated on product offerings, promotions, and company policies to provide accurate information
• Support the development and implementation of customer service policies and procedures
• Uphold company values of integrity, professionalism, and service excellence at all times

• Diploma or Bachelor’s degree in Business, Communications, or related field preferred
• Prior experience in customer service or client-facing roles is an advantage
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build rapport and trust
• Good problem-solving and conflict-resolution abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM systems
• Positive attitude, resilience, and strong service orientation
• Fresh graduates are welcome to apply

• Competitive salary and performance incentives
• Career growth opportunities within a growing startup
• Supportive and collaborative team environment
• Exposure to sustainability-focused and technology-driven operations
• Training and professional development opportunities