Customer Service Executive

We are seeking a results-driven Customer Service Executive to deliver excellent customer service, enhance customer satisfaction, and support daily operations. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while contributing to continuous improvements.

Key Responsibilities

• Handle customer inquiries, requests, and complaints in a timely and professional manner
• Provide accurate product and service information to customers
• Ensure high standards of customer satisfaction and service quality

• Process customer orders and ensure accurate record-keeping in internal systems
• Maintain proper documentation and data integrity

• Monitor and respond to customer enquiries across online platforms, including social media channels such as TikTok and Instagram
• Engage with customers through digital platforms to support service recovery and enhance customer experience
• Assist in managing online feedback, comments, and messages in a timely and professional manner

• Follow up with customers to ensure issues are resolved satisfactorily
• Escalate complex cases to relevant internal teams when necessary

• Work closely with internal teams to ensure smooth service delivery
• Support improvements in processes and customer experience

• Degree or Diploma in Business Administration, Management, or a related discipline
• Minimum 2 years of experience in Customer Service or a related field
• Experience in process improvement or digital transformation initiatives
• Analytical mindset with the ability to interpret data and drive improvements
• Proficient in CRM systems and Microsoft Office applications

Work Schedule: 5 Days, 9:00am – 6:00pm