Customer Service Officer

• Greet and register patients and visitors in a professional and friendly manner
• Answer phone calls and emails, assist with general inquiries, appointments, and follow-ups
• Schedule appointments and manage appointment flow efficiently
• Assist patients with their requests regarding treatments, medications, and wellness products
• Handle billing, process payments, and dispense herbal medication/products
• Maintain confidentiality of patients’ personal and financial information
• Monitor inventory and assist in ordering stock and supplies
• Support operations by adhering to company policies and procedures
• Collaborate with physicians and the team to ensure service excellence

• Strong communication and interpersonal skills
• Bilingual in English and Mandarin preferred (to liaise with Mandarin-speaking patients)
• Confident, service-oriented, and a good team player
• Able to multi-task and thrive in a fast-paced clinic environment
• Willing to work weekends and rotating shifts
• Prior experience in customer service or healthcare will be an advantage
• Interest in healthcare/wellness industry is a plus
• Internal training will be provided
• Full-time position entails working a 5.5 work-day shift week (weekend duties included)

What We Offer:

• Attractive salary package with sales incentives and bonus
• Medical benefits
• Staff discount on treatments and products
• Opportunities for career advancement and internal promotion

We regret that only shortlisted candidates will be contacted.