Customer Service Manager (Regulated Industry) (ID: 688560)

Responsibilities:

• Lead, coach, and mentor the customer service team to enhance service delivery.
• Oversee the team's effectiveness in managing sales leads and generating necessary documents, including proposals and invoices.
• Manage daily operations, ensuring prompt resolution of customer inquiries, service issues, and escalations.
• Manage major client accounts, ensuring contract compliance and fostering strong relationships.
• Prepare and generate monthly performance reports, focusing on adherence to operational goals.
• Establish and monitor key performance indicators (KPIs) to enhance customer satisfaction and retention.
• Analyze customer feedback and service trends to identify areas for improvement and drive customer service initiatives.
• Implement standardized procedures and training programs that promote efficiency and a customer-first culture.
• Collaborate with the Business Development team to ensure service delivery meets customer expectations and requirements.
• Provide support in analyzing data related to customer satisfaction and sales performance.
• Consolidate and present monthly reports to key stakeholders, ensuring clarity of information.
• Liaise with key departments (Logistics, Operations, etc.) to address any issues affecting customer satisfaction.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field.
• At least 2 years of experience in a Customer Service Supervisory role.
• Strong adaptability, problem-solving, and analytical skills.
• Excellent communication abilities and a friendly demeanor.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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