Duty Operations Manager (Location: Jewel)
About Certis
Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.
At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.
If you're ready to build the future, your journey starts here—with us.
Life at Certis
Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.
Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.
Roles & Responsibilities
The Smart Operations Centre (SOC) is a smart facility that gives an overview of the mall operations. SOC uses the latest technologies to provide an immediate response to functions such as security, facilities management, attractions and concierge matters.The JOM (Jewel Operations Manager) will play a key role in ensuring the efficient operations of the mall. You will be task to oversee the day-to-day operations by anchoring SOC and orchestrating command and control with the various functions.
- Monitor and ensure our operators attend to alerts promptly
- in the SOC.
- Evaluate incidents and escalate to the relevant departments.
- Coordinate and manage incidents with our various functions, service partners and service providers.
- Communicate effectively with all personnel to ensure information is passed on correctly.
- Gather enquiries, establish facts and prepare reports.
- Usage of software to diagnose problems, collect statistics and generate reports.
- Document records of matters that occur during the shift for both day and night.
- Ensure all SOC equipment and systems are in working condition at all times.
- Identify problems and work with colleagues to rectify them so as to support the service level requirements of the SOC.
- Diploma or Degree from a recognized institution
- Ability to thrive in a fast-paced environment
- Strong problem-solving skills
- Self-motivated with a commitment to continuous improvement
- Excellent team player with high initiative and resourcefulness
- Exceptional communication skills across all levels
- Must be comfortable in performing rotating day & night shifts
Recognition & Reward
Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.