Export Customer Service (Officer / Executive)

We are seeking a self-motivated team player who is eager to grow and contribute to our dynamic team.

Responsibilities:

• Direct Contact with Customers with outstanding friendly and reliable service offered.
• Provide flight details to customers within the stipulated time upon receiving bookings.
• Check on the Export Documents Compliance when processing the export work order.
• Apply for export permits and process other export customs requirements accurately and on time.
• Monitor onboard status and promptly inform customers of any irregularities.
• Communicate effectively with all relevant departments, e.g., Operations, Warehouse, Traffic, and Planning teams.
• Always ensuring that the Airfreight rates apply are accurate, correctly applied, and updated.
• Stay alert and up to date on new requirements or changes from airlines or government authorities.
• Ensure that all monthly customer report is submitted on timely manner without fail.
• Liaising with internal and external stakeholders for shipment status and handling.
• Ensuring all shipments are duly accounted and arranged as per SOP.
• Working with Sales / other functional groups for special arrangements as needed.

• Minimum Diploma qualification
• At least 5 years of relevant experience in the same industry or field
• Proficient in computer applications (e.g., Excel, Words, PowerPoint etc.)
• Good Communication and Problem-Solving Skills
• Attention to Detail
• Able to prioritize tasks and meet deadlines consistently

Other Info

Working hours: 0900hrs-1830hrs (Mon-Fri) , 0900hrs-1300hrs (Sat)