Operations Assistant Manager

Are you a foodie interested in sharing your local food culture to guests? We are looking for a dynamic individual who is keen to lead a team and share your love for local food with your team and guests visiting our food attraction.

Your duties would include:

• Lead, train, and support front-line staff to ensure strong team performance and service delivery.
• Ensure memorable and exceptional experiences for all guests and customers through creative, innovative ideas and concepts with a strong guest recognition system/program
• Monitor and collaborate with the team to achieve financial and budgetary goals and targets i.e. revenue.
• Responsible for overseeing all operations within the attraction
• Provide coaching and guidance to the team and ensure they are up to date with their training needs.
• Ensure smooth front-of-house operations and coordinate team logistics effectively.
• Recruit, schedule and manage in-house customer service team.
• Develop and implement training plans to ensure accurate and engaging delivery of tour content.
• Foster a strong team culture among the team to boost pride and professionalism.
• Ensure high service standards through prompt issue resolution and continuous improvement of visitor experience.
• Manage revenue collection and reporting from F&B, retail, and tours.
• Liaise with tour operators, schools, and community partners to build strong external relationships.
• Oversee service vendors and ensure contracts are well-executed and maintained effectively.

Job Requirements:

• Diploma or WSQ certification in Tourism, Hospitality or F&B field.
• Minimum 3 years' experience in operations and team leadership, ideally in tourism, F&B or attractions.
• Proven experience workingin a team
• Excellent communication, organisational, and people management skills.
• Comfortable working in a dynamic, fast-paced, visitor-focused environment.