Customer Service Engineer (SMT / THT manufacturing exp)

1. Key Responsibilities

• Technical Support & Troubleshooting: Provide advanced remote and on-site support for hardware, software, and process issues. Analyze machine performance (electrical, mechanical, and pneumatic) to resolve complex failures.
• Service Operations & Quoting: Generate technical quotations for retrofits and Manufacturing Execution Systems (MES). Follow up on digital service reports and manage the end-to-end service lifecycle.
• Inventory & Logistics: Lead regional stock planning, ordering, and distribution of spare parts to ensure minimal downtime for SEA customers.
• On-Site Execution: Lead machine installations, commissioning, and preventive maintenance. Assist with machine assembly and technical demonstrations for regional trade shows.
• Training & Optimization: Conduct on-site customer training for safety, operation, and maintenance. Consult on process optimization and production ramp-ups (e.g., test soldering and CPK evaluations).
• Documentation & Collaboration: Maintain precise service records and technical reports. Partner with regional Sales and Service Managers to drive customer-centric solutions.

1. Qualifications & Requirements

• Educational Background: Bachelor’s degree in Electronics, Mechanical Engineering, or a related technical field.
• Professional Experience: 3–5 years of experience in machine service, installation, or process support—ideally within SMT or THT manufacturing environments.
• Technical Literacy: Expert ability to interpret technical drawings, pneumatic diagrams, and electrical schematics.
• Systems Proficiency: Experience with SAP, CRM (MS Dynamics), and MS Office. Proficiency in specialized machine software is highly preferred.
• Soft Skills: Strong analytical problem-solving skills with a customer-oriented mindset. Must be able to manage multiple high-priority assignments simultaneously.
• Mobility: High flexibility and willingness to travel frequently across the Southeast Asian region.

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Reg. No.: R1874608 (Lee Jia Hou)