Customer Service Executive
About the Company
We are a fast-growing company in the beauty and wellness industry, committed to delivering exceptional customer experiences through personalised service and professional client support. We pride ourselves on creating a welcoming environment where customers feel valued and cared for throughout their journey.
Role Overview
We are looking for a bubbly, energetic, and service-oriented Customer Service Executive to support front-facing customer interactions and daily client servicing operations. This role is ideal for someone who enjoys engaging with people, communicates confidently, and thrives in a fast-paced customer-focused environment.
Candidates with prior experience in beauty, aesthetics, banking, hospitality, retail, or customer-facing service environments are highly preferred.
Key Responsibilities- Attend to customer enquiries professionally via walk-ins, phone calls, WhatsApp, email, and social platforms
- Provide excellent front-desk and customer support experience to clients
- Build strong customer relationships through warm and attentive service
- Handle appointment scheduling, confirmations, and follow-ups efficiently
- Support customer retention through proactive engagement and service recovery when required
- Maintain accurate customer records, transactions, and administrative documentation
- Coordinate with internal teams to ensure smooth daily operations and customer satisfaction
- Assist with cashiering, payment processing, and basic sales support when required
- Uphold professional grooming standards and represent the company positively at all times
- Minimum 1 to 2 years of experience in customer service, client servicing, front desk, retail, beauty, banking, hospitality, or related customer-facing roles
- Candidates from beauty/aesthetics clinics, luxury retail, airline cabin crew, hospitality, or bank teller/credit card servicing backgrounds will have an advantage
- Strong verbal communication and interpersonal skills
- Well-spoken with good command of English and Mandarin to liaise with Mandarin-speaking customers
- Pleasant, confident, and presentable personality with strong people skills
- Energetic, bubbly, and customer-oriented attitude
- Able to multitask and remain composed in a fast-paced environment
- Proficient in basic administrative and computer skills (Microsoft Office, CRM/booking systems, WhatsApp Business, etc.)
- Positive learning attitude, responsive, and adaptable to operational needs
Strong Consideration Factors:
- Candidates with strong emotional intelligence and natural customer engagement skills
- Experience handling high-touch customer service environments or premium clientele
- Strong professionalism, responsiveness, and service recovery capabilities
- Stable employment history and genuine interest in customer-facing roles
- Working Schedule:
Saturday & Sunday - 10am to 7pm (inclusive of break)
- Working Location: Within Orchard area
- Salary commensurate with experience and background
- Performance incentives and staff benefits may be provided
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.
e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to recruitSG’s PDPA and e2i’s PDPA.