Tampines - Customer Service Executive
FUKUYAMA ENGINEERING & CONSTRUCTION PTE. LTD. Tampines Internship
This position is part of the company's Warehousing department which requires you to interact closely with a team of customer service officers, and the various departments that are involved such as the warehouse manager, warehouse assistants, delivery drivers and technical support.
During the 6-month on-the-job training (OJT) attachment, you will assist the customer service officers in handling customer complaints and conflict resolution, collecting data on drivers' performance and deliveries, generating and analysing reports on customer service team's productivity and KPIs and developing strategies to increase customer satisfaction.
Job Duties:
- Guide and assist customer service officers in answering customer questions and requests through phone and email.
- Identify customer problems and offer effective solutions and develop strategies to resolve issues.
- Understand product knowledge and delivery processes to assist customer service officers in answering inquiries and fulfilling customers needs.
- Data generation and analysis of driver performance and customer service officers' performance
- Use customer service, inventory, warehouse management and fleet management software and tools to keep track of customers feedback, delivery performance, stocks and customer satisfaction
- Assist in coordinating across multiple departments and personnel to ensure effective communication with various team members in the warehouse such as technical support team, delivery drivers, warehouse workers and warehouse manager.
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