Entry Level / Fresh Desktop engineer - Healthcare - PSSKR005

• Perform troubleshooting for desktop, laptop, and client platform related issues
• Respond promptly to incidents and provide temporary or permanent resolutions
• Provide timely updates to relevant stakeholders
• Handle service requests related to client platforms and systems
• Monitor service levels and ensure SLA requirements are met
• Maintain and document system configurations and reports
• Support client platform implementation and upgrade projects
• Manage system changes through change request processes
• Provide technical support and advice to users or project teams
• Perform research and evaluation for client platform tools and systems
• Gather infrastructure and business requirements for implementation and support
• Propose and implement improvement plans when required
• Ensure operational standards and best practices are followed
• Any ad-hoc duties assigned relevant to the role

Requirements:

• NITEC/Higher NITEC/Diploma in IT, Computer Engineering, or related field
• Basic knowledge of Windows OS, Microsoft Office, and troubleshooting
• Good communication and interpersonal skills
• Able to work independently and in a team environment
• Willing to work in a healthcare environment
• Experience in desktop support or IT support will be an added advantage
• Basic knowledge of networking, hardware, and software support is preferred