Desktop Engineer

• Provide Desktop support to end user
• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Diploma or Degree in Information Technology, Computer Science, or related field
• Experience in Desktop Support / IT Helpdesk environment.
• Good knowledge of Windows OS, Microsoft Office 365, Active Directory, and basic networking.
• Experience troubleshooting desktops, laptops, printers, and peripheral devices.
• Familiar with ticketing systems and ITIL processes.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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• RCB No. 200007268E
• EA License No 01C4394
• Reg. R26160508 (Leon Neo Hang Yang)