F&b supervisor

Job Summary

Supervise and coordinate daily food and beverage operations to ensure smooth service delivery, maintain high standards of hygiene and safety, manage staff performance, handle customer interactions, and support inventory and manpower planning.

• Supervise daily food and beverage operations to ensure smooth and efficient service flow
• Coordinate and assign duties to service staff to optimize team performance and service delivery
• Monitor staff attendance, grooming, and adherence to service standards to maintain consistent quality
• Handle customer enquiries, feedback, and complaints professionally to enhance customer satisfaction
• Maintain cleanliness, hygiene, and workplace safety standards to comply with regulations and company policies
• Assist in inventory checking, stock ordering, and cost control to support operational efficiency
• Train new staff on service procedures, menu knowledge, and company standards to ensure consistent service quality
• Support the manager in daily operations and manpower planning to meet business needs
• Ensure compliance with company policies and relevant regulations to uphold operational integrity

• Minimum 8 years working experience in F&B, restaurant, café, or food court operations to effectively manage service delivery
• Ability to work 12-hour shifts, weekends, and public holidays to meet operational demands
• Ability to work in a fast-paced environment to maintain service quality under pressure
• Strong communication and customer service skills to engage effectively with customers and staff
• Responsible, hardworking, and willing to learn to contribute positively to the team