Restaurant Supervisor
Company Introduction
Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
Located atop of Capital Tower, SUSHISAMBA brings its unique blend of Japanese, Brazilian, and Peruvian culture, and cuisine to Singapore. The venue features a stunningly designed bar, breathtaking panoramic 360-degree views overlooking the cityscape and sea views, along with intimate private dining rooms and the exclusive SAMBAROOM, a concept that brings together SUSHISAMBA’s signature ethos of fun-dining with high-energy parties that span from sundown till late.
We are looking for a Restaurant Supervisor will be responsible for effectively and efficiently manage guest and customer inquiries and ensure all guests are recognized and welcomed and deliver the highest possible standards of service and being pro-active in maintaining and/or improving turnover.
Day to Day Responsibilities- Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their input and advice where necessary
- Provide exceptional guest service, thereby setting the standard for all employees
- Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets
- Discipline team members through ongoing feedback and the establishment of performance expectations
- Conduct the closing and opening procedures consistently and thoroughly
- Assigns tasks and responsibilities to subordinates and validate their job descriptions
- Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations
- Daily check up on the smooth performance of all restaurant machinery and equipment
- Ensures the proper practices are being adopted in the restaurant from Food safety, food & equipment sanitation, and personal hygiene in all restaurant internal and external areas
- Performs other duties pertinent to this job as assigned.
- Interacts with customers and shows willingness to serve them with a pleasant attitude
- Communicate professionally with the supervisor in charge
- Minimum 3 years of experience in similar positions in a high-volume restaurant or luxury hospitality environment.
- Good communications and interpersonal skills
- Customer oriented with a positive attitude and smiling face
- Cooperative and self-giving team player
- Physical handling of products such as handling trays
- Covering different shifts and working during public holidays
- Standing for long hours