Assistant restaurant manager / restaurant manager
Private Advertiser Toa Payoh Full-time
Why You Will Enjoy Working With Us!
- Medical and Dental Benefits
- Leave and Staff Discount Benefits
- Staff Meals Provided
- Develop a strong understanding of the restaurant’s concept, menu, and service standards
- Create memorable dining experiences by anticipating guests’ needs, and offer thoughtful food and beverage recommendations
- Manage reservations, events, and guest enquiries through the online reservation system and other communication channels
- Take on a hands-on approach to ensure daily operations run smoothly
- Guide and support team members in handling guest feedback and enquiries with professionalism and empathy
- Identify operational issues proactively, propose practical solutions, and escalate concerns when needed
- Lead by example by consistently upholding the restaurant’s service standards and values
- Ensure dining areas and service stations are clean, well-organised, and setup is complete prior to guests’ arrival.
- Oversee accurate and timely order-taking and entry into the POS system
- Prepare beverages according to the established recipes and standards
- Work closely with the kitchen team to maintain efficient operations
- Ensure take-away orders are packed securely and handed to the correct guests or delivery partners
- Manage incoming orders from delivery platform app promptly and accurately
- Maintain high standards of cleanliness and hygiene throughout the restaurant
- Support overall restaurant operations to enhance the guest dining experience
- At least 3 years’ relevant experience, preferably in an upscale dining environment
- Clear and professional verbal and written communication skills
- Experience using POS systems and online reservation platforms
- A polished, service-driven mindset with a genuine passion for hospitality
- Strong teamwork skills with the ability to perform under pressure during peak periods
- Proven problem-solving abilities with initiative to improve service and operations
- A strong guest-focused approach and ability to prioritise tasks while enhancing the overall dining experience
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