[ref. r45438018] HR / Retail Operations Executive (Luxury Lifestyle Distributor) - Bukit Merah

We are looking for a proactive and well-organized Retail Operations Executive to support both store and back-office functions. This role involves coordinating daily retail operations to ensure efficiency, with a strong emphasis on HR administration, inventory management, and point-of-sale (POS) systems.

Key Responsibilities

• Oversee end-to-end recruitment for retail and support staff, including job postings, candidate sourcing, interviews, and onboarding.
• Maintain up-to-date employee records such as attendance, leave, and claims for both store and office personnel.
• Assist in payroll preparation by consolidating attendance data, overtime hours, and monthly commission reports.
• Handle employee inquiries and grievances promptly and professionally.
• Enforce HR policies and ensure compliance with employment regulations, particularly at the store level.

• Ensure smooth daily operations across retail stores and the back office, covering areas like supplies, maintenance, contracts, and utilities.
• Liaise with vendors for procurement, security, and housekeeping services.
• Manage purchase orders, product inventory, pricing updates, and store supplies.
• Oversee inventory control, including shipment tracking, stock transfers, and consignment management.
• Monitor stock levels, sales performance, warehouse coordination, and logistics.
• Maintain accurate product, inventory, and purchase records in the internal system.
• Perform monthly sales and payment reconciliations.
• Generate timely and accurate reports on leads, sales, stock levels, and administrative matters.
• Provide operational support for marketing events and in-store activities when required.

• Bachelor’s degree or Diploma in Business Administration, Retail Management, Human Resources, or a related discipline.
• 2–3 years of relevant experience, preferably within the retail or FMCG industry.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), including pivot tables, and familiar with retail management systems.
• Solid understanding of retail labor laws and regulatory requirements.