Freight Forwarding Coordinator / Specialist

Key Responsibilities

Customer Service & Account Management:

• Serve as the primary contact for assigned accounts, addressing inquiries and providing timely solutions.
• Build and maintain strong customer relationships to understand and fulfill their logistics requirements.
• Manage customer expectations and work with internal teams to deliver an exceptional service experience.
• Collaborate with internal and external stakeholders on corrective and preventive actions to improve service quality.

Freight Coordination & Documentation:

• Coordinate full-cycle air and sea freight shipments, including booking, space allocation, and transport arrangements.
• Liaise with airlines, co-loaders, and shipping lines to secure cargo space and plan shipment schedules.
• Prepare and process import/export documentation, including permits, customs clearance, bills of lading, and airway bills.
• Ensure accurate and timely billing and invoicing for all shipments.

Operational & Administrative Support:

• Assist with cross-departmental projects and process improvement initiatives as required.
• Perform general operational administrative duties such as data entry, filing, and scanning.
• Adhere to company policies, safety regulations, and industry compliance standards.