[ref. p13977017] Assistant Operations Manager(Japanese Proficiency/Hospitality) - Toa Payoh

• Oversee daily operations of the centre, ensuring smooth and efficient service delivery.
• Build and maintain strong professional relationships with Consulate officials in both Singapore and Japan.
• Conduct regular quality checks to identify and address incorrect or incomplete information.
• Enhance procedures to improve customer satisfaction levels.
• Monitor and manage team performance, driving efficiency, productivity, and achievement of targets.
• Align team efforts with the Team Objective Tracker to ensure consistent progress towards goals.
• Lead process improvement initiatives to boost service quality and operational efficiency.
• Manage the unit's budget, optimising resource allocation and controlling expenses.
• Oversee regular product and process training through structured coaching and development programmes.
• Ensure staff attend HR-scheduled training sessions and complete internal process certifications (OCLs) to maintain compliance.
• Safeguard physical and data security at the Application Centre through strict control measures and compliance with the Corporate Security Policy.
• Drive Value-Added Services (VAS) performance, achieving or surpassing monthly and annual revenue targets.
• Provide ongoing mentorship to develop internal talent and prepare potential successors for leadership roles.
• Collaborate with Administration, HR, Finance, and Japan-based counterparts to ensure cohesive unit operations.

• Bachelor's degree in Business Administration, or a related field.
• Preferably 3 years in the travel or hospitality industry
• Able to handle customer queries and complaints
• ability to innovate and enhance procedure and methods to increase productivity
• As you will need to liaise directly with stakeholders and counterparts based in Japan for all of the following responsibilities, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required.

Xavier, Jianwei Wang EA License No. 02C3423 Personnel Registration No. R1433917

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